Terms and Conditions


These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our Havanas Direct’s use of cookies in accordance with the terms of Havanas Direct’s cookies policy.

Your Personal Data

Where you are required to provide personal data to Havanas Direct you agree to provide true, accurate, current and complete information.

Havanas Direct will process your personal data in accordance with, data protection legislation.

You hereby agree that the personal data that you provide to Havanas Direct may be processed by Havanas Direct while

  • Processing your requests and orders
  • Providing you with information by email or other means
  • Providing a personalised service
  • Maintaining accounts and records
  • Statistical analysis and conducting market research surveys
  • Assessing and evaluating the use that is being made of the Site, Information and databank compilation and administration.

Non-EU Orders

All charges shown on the Site and given on the Order Line are in Euros. If you are placing an order from outside of the EU your card issuer may convert the charge into your local currency.

Whilst Havanas Direct will consider orders from outside the EU, Havanas Direct gives no warranty, express or implied, that the Site, the Order Line or the placing of any order through the Site or the Order Line from outside the EU complies with any applicable non-EU laws or regulations.

Accordingly, any sales or services not permitted under your local law are not offered to you. Furthermore, Havanas Direct reserves the right to refuse any order at its discretion from overseas customers and it will have no obligation to provide you with any reasons for refusing an order.

Placing an order

Please be sure to check your address carefully before completing your order, this guarantee will not cover an incorrectly entered shipping address.

The place of delivery must be a secure location; this is the customer’s responsibility.

Please be aware that the confirmation of an order containing any tobacco products is taken as an acceptance and agreement that the receiver of these products is at or over the legal age for consumption of tobacco in their country.

If a customer is entitled to a replacement for a damaged shipment or a lost package, either a new shipment will be dispatched or the order total will be credited to the customer’s account.

  • The customer becomes responsible for delivered products. In case of any issues, please contact us within 7 days of receiving your order. No credit or replacement will be made after this period. Goods that are returned must be returned undamaged, in their original packaging and by unit of packaging. The buyer bears the shipping costs. Please contact us to obtain instructions for the return procedure to follow.

Packaging & Handling

We give extra attention to every box of cigars we ship. Each box of cigars is opened and checked prior to shipping and a humidification pad added.

All our shipments are guaranteed against damage and loss. In case of delays that go past one month, packages will be considered as lost and immediately replaced. Please contact us directly to arrange a replacement shipment or credit when appropriate.

Where tobacco products require special importation licenses or are not permitted (please be aware that you are responsible for knowing your local laws).

Returns Policy

Goods can be returned within 28 days of order being placed. Upon receiving of returned goods a full refund will be issued. For any further questions, please contact us at info@havanasdirect.com.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Havanas Direct makes no representations or warranties in relation to this website or the information and materials provided on this website.

Limitations of liability

Havanas Direct will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Havanas Direct has been expressly advised of the potential loss.


You hereby indemnify Havanas Direct and undertake to keep Havanas Direct indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Havanas Direct to a third party in settlement of a claim or dispute on the advice of Havanas Direct legal advisers) incurred or suffered by Havanas Direct arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Havanas Direct other rights under these terms and conditions, if you breach these terms and conditions in any way, Havanas Direct may take such action as Havanas Direct deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Havanas Direct may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.